Cancellation and Return Policy

Cancellation and Refund Policy for Plovpit Shop (a ministry of ACTION Cambodia)

At Plovpit Shop, we strive to ensure that our customers have a satisfying and hassle-free shopping experience. This policy outlines the terms regarding cancellations and refunds for orders.

Cancellation Policy

1. Order Cancellation by Customer:

ยท Customers can cancel their order 24-hours after placing their order as long as the books have not been picked up or shipped.

ยท Once the books have been dispatched, the order cannot be canceled and the customer must request a refund as eligible.

2. Order Cancellation by Plovpit Shop:

ยท We reserve the right to cancel any order due to stock unavailability, errors in pricing, or any other unforeseen issues. Customers will be notified and a full refund will be processed.

Refund Policy

1. Eligibility for Refunds:

ยท Refunds are applicable in cases of cancellation (as per the above terms), receiving damaged/defective items, or incorrect items.

ยท For damaged/defective items, customers must notify us within 48 hours of delivery with photographic evidence.

2. Processing Refunds:

ยท Once the cancellation is accepted or the returned item is received and inspected, we will process the refund.

ยท Refunds will be credited to the original payment method within 30 working days.

ยท Shipping costs (if any) will not be refunded unless the return is due to an error on our part.

3. Return Process:

ยท For returning a product, customers should contact our office to initiate the return process.

ยท Items must be returned in their original condition, with all packaging and accessories.

ยท Customers are responsible for return shipping costs unless the return is due to a fault on our part.

Additional Notes

ยท Custom orders or personalized items may not be eligible for cancellation or return.

ยท We do not offer exchanges, but customers can return an eligible product and place a new order.

Contact Information

In order to initiate a cancellation or return please contact us at: 078 943 658

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